Trading Terms.

PRICES

  • All prices on the wholesale access site are quoted GST excluded.
  • All our prices are in Australian dollars.
  • Price and availability of goods are subject to change without notice.

ORDERING

  • First orders with Romantic Globe Industries Pty Ltd (Conscious Candle Company) are on a Proforma Invoice (payment before despatch) basis.
  • Subject to credit approval, we offer our customers a 30 day account on completion and return of a credit application.
  • A settlement discount for early payment may apply.
  • We do have a minimum order requirement of $300 tax ex. 
  • It is advisable to use a current price list at all times when ordering.
  • Orders may be placed on this site or by telephone, fax, mail or email.

DELIVERY & DELIVERY CHARGES

  • Orders are dispatched the week that they are received.
  • This is usually within 72 hours. However during holiday times and seasonal factors we occasionally get busier than usual.
  • Please allow for this during these times and order in advance.
  • As the Conscious Candle Company is located in Perth, please consider our distance from the Eastern States when ordering.
  • Delivery time between Perth and major Capital cities is usually 5 days for Sydney and Melbourne as a guide
  • We charge a flat $35ex freight/handling charge to anywhere in Australia except for Perth metro which is $20ex no matter how heavy the order is.

PAYMENT

  • Payment for goods may be made by Visa, MasterCard, Direct Debits, Money Orders and Cheques.
  • All goods remain the property of Romantic Globe Industries Pty Ltd until payment in full has been received.

RETURNS

Returns are accepted for credit with the following conditions;

    1. A return Authorisation (RA) has been obtained from Romantic Globe.
    2. The RA number is quoted or copy of RA is included with the return.
    3. The goods are in an original condition, with store labels and/or stickers removed.
    4. The return freight is pre-paid. (Claims for breakages and/or despatch errors excepted)

CLAIMS

  • Claims for breakages, invoice and/or despatch errors must be lodged within seven (7) days of receipt of goods

E&OE.

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